AAA Home Services

Pickwick Shopping Ctr
Centreville, VA 20120800-427-9816

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Consumer Comments for AAA Home Services

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Consumer from Gainesville, VA
Sep 12, 2018
Recommended
I had a flood in my basement from the last rain storm. My Insurance adjuster suggested we use AAA Home services to get the remediation and repair done. They came out the same day where others were backed up and provided and estimate to out insurance to get work done. They were very quick and professional with superb attention to details. They did an amazing job with putting our home back together. Great work and very attentive to get the job done.
Consumer from GAINESVILLE, VA
Jan 11, 2012
Recommended
Superior service and pricing!
Consumer from CHEVERLY, MD
Sep 10, 2011
Not Recommended
Two days ago, when my basement suffered water damage after the earthquake and hurricane, I called AAA Home Services on the strength of their four recommendations on the Checkbook list. George came to my house yesterday, reasonably close to the scheduled time. He inspected the basement, told me what he thought was wrong and what was necessary, gave me an estimate, and promised to have a crew out this morning. I didn't realize until later that we hadn't agreed on a time, so I left him a voicemail asking for a callback to tell me what time the crew would arrive. No return call.

Morning arrived. No crew, no call, no George. I called and left a voicemail asking what was up. No response.

I called again and reached George. He had a question about the paneling he said the crew was about to purchase for my wall. He also told me he hadn't gotten a response to his e-mail with the service agreement. (But he hadn't gotten -- hadn't even asked for -- my e-mail address.) I gave him the address and told him my paneling choice, and he said the crew was on its way over.

When the written agreement arrived an hour later, it listed two different prices for the overall work -- two thousand dollars apart -- plus included additional charges he hadn't mentioned last night. Moreover, it indicated that the work would take place tomorrow, not today. I have friends in town for an annual event that I've already missed half of because I've been waiting for George and his crew; if they come tomorrow instead of today, I'll miss the whole event and won't get to see my friends. So I called George and left a message asking him to call me. I also e-mailed him, saying that there's a problem with the agreement. No response, and no crew.

I waited an hour and sent another e-mail listing the problems with the agreement. I also left another voicemail, marked urgent. No call, no response, no crew.

It is now 5:20 pm. I have wasted an entire day waiting for George and his crew when I could have spent the day with friends who are only in town once a year.

I have no idea about the quality of the work AAA Home Services actually performs. But I certainly cannot recommend them.

...and 3 more consumer comments for AAA Home Services

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