Mann-In

14700 Flint Lee Rd #F
Chantilly, VA 20151 703-263-1200
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Prices for Mann-In

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Consumer Ratings for Mann-In — 396 Ratings

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Complaints for Mann-In

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Areas Served by Mann-In:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Loudoun Co.
  • Prince William Co.

Equipment company services/installs:

  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Mann-In

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Consumer from Springfield, VA
Sep 04, 2021
Have used for many years
Consumer from Springfield, VA
Aug 25, 2021
Excellent install of new heat pump system
Consumer from Arlington, VA
Aug 05, 2021
My experience thus far has not been pleasant. Communication has been poor, the quality of the work dubious, and the follow-up inadequate. I contacted Mann-In on May 24 to arrange for an estimate to replace 2 HVAC systems in a 2-zone townhome. The company quickly contacted me to arrange for a salesperson to come to my house and prepare an estimate. Once a date was set, the salesperson came out, took a look at everything, and, shortly thereafter, sent me an estimate along with other information, including the warranty information. I then scheduled a time for the installer to come out to measure and a time for the actual installation. The earliest available installation appointment was in early August, which was fine with me. At the time I contacted Mann-In, one AC unit was not working. They quickly repaired that unit so that I would have a functioning AC system during the wait. I thought that was great. Shortly before the installation, Mann-In called to tell me that the contract misstated the warranty period. Rather than 5 years for parts and labor, it was only supposed to be 1 year. They wanted me to sign a new contract. They did not offer to lower the price, and, thinking this was an honest mistake, I did not ask. I signed the new contract. The installation itself occurred as scheduled in early August. The installers mostly didn’t wear masks, which would have been a little more understandable had it been warm inside, but, despite being August, it was in the 70s. I was working from home and my wife and unvaccinated children were home. More importantly, the installer claimed to have finished the work but left the wall completely open to the outside without mentioning this to me before he left. After he left, I was stunned to see that the wall was left open. When I contacted Mann-In, I was told that the installer forgot to tell me that he didn’t close the wall or seal the AC units, but that this wasn’t work they typically did anyway. From their perspective, this was just business as usual. Afterwards, when I inspected the work, it was apparent that the installer had made other errors during the installation. The AC units themselves were supposed to protrude from the exterior wall to allow for them to be sealed with sealant. The installer didn’t position the AC units correctly, so there is no way for them to be properly sealed. When I complained, Mann-In responded that my situation was unique, the installer had to remove brick work to get the AC units installed, he was not a mason so he could not restore or seal the AC units, and, while he should have told me about all of this before leaving, it was up to me to resolve the issue with the installation. Mann-In did offer to pay 50% of whatever it cost to finalize their installation. Thus far I have rejected this offer. Mann-Inn agreed to install the units, and, until the wall is closed and sealed, the units are not installed as far as I am concerned. Shoving a box into a hole in the wall and calling it a day is not installing an HVAC system. My sense is that Mann-In is probably capable of simple, problem-free installations. My experience, however, is that, when there is a problem, their installers will never mention it and leave you to solve the problem, even if, as in my case, the installer is the one who created the problem in the first place. I was counting on them to solve my HVAC problems, and they instead created more problems for me to solve. I would absolutely not recommend this company.

...and 125 more consumer comments for Mann-In