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Home Living Fireplace Fashions

14088 Sullyfield Cir Ste B
Chantilly, VA 20151 571-357-3473

Ratings

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Consumer Ratings for Home Living Fireplace Fashions — 9 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Home Living Fireplace Fashions

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Consumer from Silver Spring, MD
Apr 19, 2020
Recommended
Consumer from Fairfax, VA
Jan 18, 2020
Not Recommended
We purchased new gas logs to install in our existing gas fireplace. We were misled. We thought the new fireplace had a blower, it did not. We have experienced gas smells. They would not stand behind their product. Danger, danger.
Consumer from Herndon, VA
Apr 23, 2019
Not Recommended
We converted to gas logs from a wood-burning fireplace. We first visited the showroom to select logs, and before we selected anything, we were asked to measure the distance from the top of the fireplace box to our mantle, as well as the depth of the mantle. We provided them with the measurements and scheduled installation of the logs we selected. The gas line installation went smoothly. When the installer came out with the hood and logs, he noted that the distance from the top of our fireplace doors to the mantle was less than what we had measured... but that's not what we were asked to measure! So, we didn't get anything installed that day. I asked if he had a larger hood that he could install to accommodate the half-inch difference, and he told me that he didn't think they made any that were larger. We sent him away without installing anything. After my husband went back to the showroom to talk with them about options (larger hood if possible was our first option), they ordered a larger hood and told him that they would call to schedule installation. They did call to schedule installation, and they gave me a window of 12-4. I asked for an earlier slot because I had an appointment at 4:30. She changed the time slot to 12-3. The installer showed up just before 3 pm... with only the hood. Either someone in the office or he misunderstood the request for installation also needing the logs we ordered! So, we had to reschedule AGAIN. Thankfully I can work from home, but imagine if I couldn't? The installation was scheduled again for early the following week. He did make sure that we were his first call for the day we scheduled. Installation went smoothly, and the logs look great, although one of the points the salesperson made about the vent-free logs is that the flame should not touch the logs... yet the pilot light does. I think they have the potential to serve their customers better with better training about what the mantle distance really means for county code. The inspector measured from the bottom of the hood to the mantle and then made sure that the overhang was no more than 4 inches. Based on this overall experience, I would not recommend this company to friends.

...and 6 more consumer comments for Home Living Fireplace Fashions

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