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CroppMetcalfe

8421 Hilltop Rd
Fairfax, VA 22031 703-698-8855
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Prices for CroppMetcalfe

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Consumer Ratings for CroppMetcalfe — 691 Ratings

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Complaints for CroppMetcalfe

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Current BBB report

Areas Served by CroppMetcalfe:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Ductless mini-split systems
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps
  • Attic fans

Consumer Comments for CroppMetcalfe

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Consumer from ARLINGTON, VA
Nov 12, 2026
Cropp-Metcalfe was my HVAC company for many years. I had a gold service contract with them. I have noticed a decline in ability to contact them and in the quality of services over the past few years. Due to a recent incident in which they left me without heat for almost 3 weeks awaiting parts they said I needed, I have cancelled my contract. I called another company for a second opinion, and they fixed the problem in 20 minutes without needing to install any new parts. They simply fixed a small hole in the collector box and put back into place another part that Cropp's technician had deemed defective. It wasn't defective, he had just put it back into the system incorrectly! Cropp's estimate for the new parts and install to fix my system was over $500, while the other company fixed everything for less than $200 without needing new parts. During the 3 weeks without heat, I called Cropp-Metcalfe several times for updates and asked to speak to a manager or supervisor. They always assured me that I would get a call back. Nobody ever called me back. The ineffective service and lack of communication was very stressful. I am grateful to Commonwealth Cooling and Heating for coming to my rescue and getting my HVAC working again. They are a family owned and operated business that cares about its customers, unlike Cropp-Metcalfe which has become too big and impersonal, with technicians who are not well trained.
Consumer from VIENNA, VA
Aug 01, 2026
Cropp-Metcalfe provides "bronze" service to our HVAC system - two visits annually to inspect and service gas furnace plus humidifier and electric air conditioner. Most of their technicians are competent, pleasant and professional. Fortunately, they have discovered no issues and we have had no problems of late. We have used their services for more than 10 years and will continue to do so for routine maintenance.
Consumer from ALEXANDRIA, VA
Jul 08, 2026
I used Cropp Metcalfe for years and then stopped due to inconsistent performance among technicians. I called them out recently when my heat pump stopped working just three weeks after I had had seasonable maintenance done by a different company. The other company was going to charge a steep emergency fee on the weekend. The Cropp Metcalf scheduling person was very nice and empathetic. It was a couple of days before someone could come out but he arrived early in the scheduled window. He quickly diagnosed the problem. I later learned (from a second opinion and seeing the evidence myself) that the Cropp Metcalf tech missed signs of the refrigerant leak supporting that the leak was due to a loose valve and it had leaked all over the base of the unit. The Cropp Metcalf tech said it would be over $600 to do leak detection; another company quoted me $200 for that. Due to the age of my heat pump, I asked for a quote for a new one. The sales person came out the next day and even with a "loyalty discount," their quote was the highest. They also have a "lease" program which sounds kind of predatory - if I did it I would have ended up paying 2x the cost of the new unit over the time of the agreement. I did not buy my new unit from them.

...and 64 more consumer comments for CroppMetcalfe

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