CroppMetcalfe

8421 Hilltop Rd
Fairfax, VA 22031 703-698-8855
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Prices for CroppMetcalfe

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Consumer Ratings for CroppMetcalfe — 666 Ratings

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Complaints for CroppMetcalfe

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Areas Served by CroppMetcalfe:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Ductless mini-split systems
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps
  • Attic fans

Consumer Comments for CroppMetcalfe

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Consumer from VIENNA, VA
Aug 01, 2026
Cropp-Metcalfe provides "bronze" service to our HVAC system - two visits annually to inspect and service gas furnace plus humidifier and electric air conditioner. Most of their technicians are competent, pleasant and professional. Fortunately, they have discovered no issues and we have had no problems of late. We have used their services for more than 10 years and will continue to do so for routine maintenance.
Consumer from ALEXANDRIA, VA
Jul 08, 2026
I used Cropp Metcalfe for years and then stopped due to inconsistent performance among technicians. I called them out recently when my heat pump stopped working just three weeks after I had had seasonable maintenance done by a different company. The other company was going to charge a steep emergency fee on the weekend. The Cropp Metcalf scheduling person was very nice and empathetic. It was a couple of days before someone could come out but he arrived early in the scheduled window. He quickly diagnosed the problem. I later learned (from a second opinion and seeing the evidence myself) that the Cropp Metcalf tech missed signs of the refrigerant leak supporting that the leak was due to a loose valve and it had leaked all over the base of the unit. The Cropp Metcalf tech said it would be over $600 to do leak detection; another company quoted me $200 for that. Due to the age of my heat pump, I asked for a quote for a new one. The sales person came out the next day and even with a "loyalty discount," their quote was the highest. They also have a "lease" program which sounds kind of predatory - if I did it I would have ended up paying 2x the cost of the new unit over the time of the agreement. I did not buy my new unit from them.
Consumer from ARLINGTON, VA
May 03, 2026
I've had service contracts with them for years and have replaced at least 3 heat pump systems with them. My experiences have generally been very good.

...and 64 more consumer comments for CroppMetcalfe