Twins Ace Hardware
10310-B Main St
Fairfax, VA 22030 703-359-4703
Fairfax, VA 22030 703-359-4703
Ratings
Consumer Ratings for Twins Ace Hardware — 2 Ratings
Percent of customers who rated service "superior" for:
Doing service properly on first try
Promptness/responsiveness
Advice on service options and costs
Overall quality
Consumer Comments for Twins Ace Hardware
Feb 13, 2024
Feb 23, 2016
Now, on the 19th of Feb I was going to be taking my lawnmower to another facility for service, and I had not yet heard anything from Ace about my Stihl blower. So, I stopped by Ace on the way, and inquired on the status on my blower. They hadn't even looked at it! I almost took it with me, but I had no experience yet with the other facility, so when the Ace service person assured me someone would look at the blower and call me that same day, I decided to give them another chance. They did call me a few hours later, and reported that the service work was now completed, the blower runs great, and I could pick it up anytime. They had replaced the spark plug, replaced the spark arrestor, and performed other routine service for a total of less than $40. The work is good, the price was reasonable, and I don't question their honesty. However, 10 days without even looking at it has left a bad taste in my mouth. It's not like they were busy, they definitely were not. And they are not likely to get busy if they don't organize and focus themselves.