Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Services we rate
Checkbook Logo

Capital Hot Tubs & Saunas

11226 Waples Mill Rd #C
Fairfax, VA 22030 703-359-2807

Ratings

?
?%    
? out of 3 recommended

Consumer Ratings for Capital Hot Tubs & Saunas — 3 Ratings

Register here and see full info on Capital Hot Tubs & Saunas, FREE.
Percent of customers who rated service "superior" for:
Doing service properly
?
?%    
Promptness/responsiveness
?
?%    
Pleasantness
?
?%    
Overall quality
?
?%    

Consumer Comments for Capital Hot Tubs & Saunas

Register here and see full info on Capital Hot Tubs & Saunas, FREE.
Consumer from ROCKVILLE, MD
Nov 29, 2025
Not Recommended
Sales staff knowledgeable. HotSpring hot tub is outstanding. Unfortunately, the service department is absolutely terrible. Original installation of hot tub cover was done incorrectly. Took 6 months to correct it. However after 2nd installation, the service staff found a part of the tub cover opening mechanism broken and they requested the replacement part. Five months later with repeated phone calls by sales staff and myself to the service department, still no response. Finally, I called the spa cover manufacturer directly and they provided an immediate response to send out the part under warranty. I would not purchase again from Capital Hot Tubs nor recommend them to anyone.
Consumer from Vienna, VA
Aug 27, 2022
Not Recommended
Bought a sauna for them, which was delayed due to supply chain issues beyond what was expected. Very difficult to get updates, and would often not return calls/emails. I repeatedly asked multiple people, if I needed any special electrical work, and was told no, it just plug into the wall(which was not the case). If I would have known, would have had electrician come out in advance. Also, I filled out a lengthy installation form, and asked to avoid a certain time of day. They completely ignored it. Installation people were fine. I expect the sauna will work fine, but their support staff makes it not worth the aggravation of dealing with them.
Consumer from ANNANDALE, VA
Jan 14, 2018
Not Recommended
Took numerous calls to get my spa concerns addressed -- and I'm still waiting after two months for the completion of work

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Related Content