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Restoration 1

Lorton, VA 22079 703-783-4412

Ratings

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?%    
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Consumer Ratings for Restoration 1 — 8 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Restoration 1

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Consumer from WASHINGTON, DC
Oct 18, 2026
Not Recommended
A plumbing contractor came and found my water heating leaking, mumbled a very high price to replace and immediately handed the phone to me to connect to a guy from Restoration 1, who gave a higher pressure pitch - they cannot give me a quote, they cannot give me a SOW, but must start the work immediately or the insurance company may well deny the claim. He said after they start doing the work, they'll me how much. If they give you this pitch - say hell no! This pressure technique is unfortunately common in basement flooding. I've heard nightmare stories of such company tearing open walls and then quoting outrageous prices to get it done.
Consumer from Springfield, VA
May 08, 2023
Recommended
Professional service and great communications.
Consumer from Washington, DC
Nov 18, 2022
Not Recommended
A leak or flood is an emergency - the homeowner is unlikely to have expertise but no time for research because damage continues even if water has receded. The contractor should: 1. assess conditions, including whether source of leak or flood has been controlled; 2. Advise on options, including urgency of action, premium costs and costs of waiting; 3. Maintain communication. With Restoration 1, the contact persons changed from the initial Estimator/Project Manager to whomever appeared to do the work. The first day of work, the lead worker said someone would be back the next day to check. No one came back until 3 days later - after I called the Project Manager and left a message. The different team that showed up discovered that water was still leaking and had done more damage; brought much more equipment and said that someone would be back to check. Had to call again to get someone back and again a different team. No continuity of communication or response and ultimately a bill that was incredibly detailed but not accurate. Very disappointing.

...and 5 more consumer comments for Restoration 1

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