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Air-Right Energy Design

12167 Livingston Rd
Manassas, VA 20109 703-530-0166
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Consumer Ratings for Air-Right Energy Design — 26 Ratings

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Complaints for Air-Right Energy Design

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Current BBB report

Areas Served by Air-Right Energy Design:

  • Fairfax Co.
  • Prince William Co.

Equipment company services/installs:

  • Humidifiers
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Heat pumps
  • Window air-conditioning units
  • Attic fans

Consumer Comments for Air-Right Energy Design

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Consumer from CHANTILLY, VA
Jul 21, 2026
This is a followup to the positive review I made last year. As mentioned by the reviewer in Gainesville, Air-Right was bought up (together with a number of small family-owned HVAC companies) by a conglomerate/private equity firm/large company (Turner was the name mentioned by the technician). Initially they said each smaller company would keep their same company name as well as employees and clients. An immediate difference was that calling the number of each company got you to a centralized dispatch. A couple of weeks ago I scheduled our spring maintenance check, asking for our regular technician, Henry. There was a pause, then the scheduling person said, OK, he'll be out there to check your unit and will text you when he's half an hour away. The day of the service, somebody else texted me. I called the office and asked why Henry wasn't scheduled. The reply: "Oh, he's no longer with us", something that was not mentioned when I first called to schedule. When the new technician came, he checked the units but did not answer any of my questions on a couple of incidents regarding the upstairs unit. He was polite and I guess efficient, but just shrugged and said, well, it's working now. He finished in half the time it used to take, giving me the impression he only did the bare minimum check. Before, the technicians were very thorough in checking both the inside and outside units, and if I mentioned a problem that had happened, they would re-check to make sure the units were ok. Sometimes they would find something that needed just a minor adjustment, but they always explained everything clearly. When he finished, I asked the new technician if he would be our regular technician to do the annual maintenance check? His reply surprised me. "No, I just go out where they send me, whether it's under Air-Right, or any of the other companies Turner bought. Probably somebody else will come next time." The company we used to use before we found Air-Right was like that, a different technician each service visit who didn't know the units, who did just enough to check the boxes of what was reviewed. Apparently all the technicians that worked at Air-Right before it was bought out have left. So far as I know, the office staff is still there, but I doubt they have any say anymore in hiring and scheduling technicians. Nothing bad has happened yet, but I hesitate to recommend this company any more.
Consumer from GAINESVILLE, VA
Nov 01, 2025
This small company was recently purchased by a large corporation. It seems to be happening in the HVAC industry. And along with this a significant increase in prices for parts and service. Recently I encountered this the annual checkup. It was recommended to replace a part in the furnace and the charge would be $450. I declined. Did the research and found the part can be obtained for $70 online and replacement would take 10 minutes. Large HVAC companies are now charging a flat fee for labor instead of by the hour.
Consumer from Manassas, VA
Sep 30, 2020
Rick (owner) searched for the best uv-light system on the market with the best price for me. We are extremely pleased with all the work this company has done for us over the last several years. We are on a seasonal maintenance program for our heating & ac system to make it last a long time. They are always respectful to us & to our home.

...and 5 more consumer comments for Air-Right Energy Design

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