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Dunn's Chimney Sweep

13860 Holly Forest Dr
Manassas, VA 20112 703-680-3015

Ratings

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Consumer Ratings for Dunn's Chimney Sweep — 100 Ratings

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Consumer Comments for Dunn's Chimney Sweep

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Consumer from Fairfax, VA
Oct 29, 2020
Recommended
Great work Good Price no Upsell
Consumer from Reston, VA
Oct 10, 2020
Not Recommended
I have been a subscriber to Checkbook for about two decades. This is the first time I’ve felt compelled to write a negative review. After reading all the positive comments about this company, I was looking forward to having them do a crown replacement on my chimney to address a failed repair another company performed a few years back. Although I wanted to get the project done quickly before the weather turned, I was willing to wait two weeks for Dunn’s to visit and give me an estimate because of their strong reputation. During the visit, the owner was courteous and he followed up with an estimate the next day. I called their office to try to ask him a few questions about the work (including a repair he had recommended that was missing from the estimate). I received an email back from the office manager saying the owner was working every day and too busy to talk. She asked me to email the questions. That’s when things got weird. When I sent the questions, she wrote back a few hours later with a terse one-line reply: “We withdraw the estimate effective today.” This response arrived on a Friday evening preceding the same weekend the owner had said he could do the work, so it left me scrambling to find other options. Remarkably, no explanation was given. I wanted to do business with Dunn’s and liked the owner. However, I found the way the company treated me to be offensive. Having used many companies with high Checkbook ratings over the years, I have noticed a pattern that may apply here. Acquiring many positive reviews creates such a steady flow of business that some seem to stray from their original service principles, inflate their prices, and develop a rather haughty take-it-or-leave it attitude. This may be one of the cases where success has gone to their heads, as they were unwilling to take a few minutes to clarify details on a repair costing well over $1,000. Finally, I should note that the estimate I received for the crown was about twice what another highly-rated company provided over the phone. I was willing to pay the premium to get the work done sooner (since the other provider was booked a few weeks out), but more price-conscious buyers may want to look elsewhere.
Consumer from Alexandria, VA
Jul 22, 2020
Recommended
Straightforward visit to clean the chimney, very pleasant and professional. Did what we expected, no surprises. Price seemed reasonable although I didn't do much comparison shopping.

...and 97 more consumer comments for Dunn's Chimney Sweep

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