Best Buy/Geek Squad

6555 Frontier Dr
Springfield, VA 22150 703-922-4980
Checkbook's Top Rating
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Prices for Best Buy/Geek Squad

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Consumer Ratings for Best Buy/Geek Squad — 52 Ratings

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Percent of customers who rated service "superior" for: | = average for all computer repair shops
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Types of equipment shop repairs:

  • Apple desktops
  • PC laptops
  • Apple laptops
  • PC desktops
  • Tablets

Consumer Comments for Best Buy/Geek Squad

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Consumer from Springfield, VA
May 22, 2023
As noted above, this Best Buy/Geek Squad office has provided service which has usually been unpleasant for us. When we need to schedule an appointment, it is often almost impossible to get into the shop earlier than 10 or 11 days later because of lack of appointment availability. Then, when we've taken the computers into the Geeks at this location, they act as if they are doing us a favor by condescending to deal with people who do not know computers as "well" as they do. At one point a couple of years ago, we went to the Geek Squad in Woodbridge, VA, about 10 times the distance from our home that the Springfield Geek Squad office is. We'd not been able to get an appointment in Springfield, and frankly, this turned out to be a blessing in disguise. Unlike the downright mean, lazy, arrogant, condescending, and sometimes argumentative Geeks in Springfield, the Woodbridge Geek Squad employees are friendly, helpful, humble, patient, and caring. So - a word to the wise - do not go to the Geeks in Springfield, VA, unless it's a quick, simple fix: that's the attitude we have had to develop. The Springfield Geeks should not be dealing with the public.
Consumer from Springfield, VA
May 14, 2021
Discovery of a minor issue to resolve problem in less than 5 minutes at no charge. Answered additional questions and made recommendation on how to avoid issue in the future. Extremely willing to work with this customer.
Consumer from Burke, VA
May 10, 2020
The Geek Squad has helped me out of a jam when my computer froze in the middle of a project, as well as when the mouse disappeared because the cat stepped on the keyboard and did something. They were accommodating, pleasant, and very helpful. These folks are WONDERFUL!

...and 4 more consumer comments for Best Buy/Geek Squad