The Old Towne Pet Resort

8101 Alban Rd
Springfield, VA 22150703-455-9000
Checkbook's Top Rating (Checkbook's top rating)
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Services and Business Policies for The Old Towne Pet Resort

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Types of animals kennel boards
  • Cats
  • Dogs
Services
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Prices for The Old Towne Pet Resort

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Daily Boarding Rates for The Old Towne Pet Resort

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15-pound schnauzer
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35-pound springer spaniel
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65-pound golden retriever
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90-pound old english sheep dog
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Price for pair of 35-pound springer spaniels boarded in same run
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Cat
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Additional Fees for The Old Towne Pet Resort

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Required one-time fee (entry fees, membership fees, medical tests, etc.)
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Exercise dog individually 15 minutes per day
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Give dog one pill each day
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Feed dog food provided by owner
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Consumer Ratings for The Old Towne Pet Resort — 160 Ratings

Percent of customers who rated service "superior" for: | = average for all kennels
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Complaints for The Old Towne Pet Resort

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Consumer Comments for The Old Towne Pet Resort

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Consumer from ALEXANDRIA, VA
Jun 17, 2017
Not recommended. Beautiful facility but over the years, I began to trust their service less and less. My dog was injured on last visit and OTPR management was non-responsive. Unacceptable given the prices. This facility might be ok for big dogs but I would never recommend anyone leave there small or senior dog there. It is clear that they are either understaffed or have junior staff that doesn't know (or care) how to assure dog's safety -- particularly in playgroups. Insult to injury are the glowing happy little discharge cards that are meaningless fluff and prove the staff has no idea.
Consumer from ARLINGTON, VA
Mar 05, 2016
DO NOT USE THIS KENNEL. We won’t even get into the situational details. We had problems with such poor customer service and an arrogant staff who “could do no wrong” and were told by the owner that she is too busy with getting ready to open a third location (2016). Owner is absentee according to her staff and (as it is public on her website + a little google research) is the daughter of a wealthy construction family. Owner has building construction expertise (the physical plant is fine) but no customer service focus nor pet care expertise. Large number of very negative reviews now abound online. ***Owner is over stretched, apparently, and does not care to hire customer focused staff in her absence. Go elsewhere.
Consumer from FALLS CHURCH, VA
Feb 17, 2016
I have boarded my dog here several times. He is always in good condition. He is relaxed when I bring him there, so he must think it is okay. He gets agility and swimming while there. I don't use the day care as my dog isn't that keen on it.

...and 23 more consumer comments for The Old Towne Pet Resort