Only Bathrooms

Springfield, VA 22152 703-780-5666

Ratings

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Consumer Ratings for Only Bathrooms — 3 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Only Bathrooms

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Consumer from Springfield, VA
Dec 23, 2020
Not Recommended
A small business with small number of staff and poor customer service. Our impression was that they were over-extended, but there were other problems toward the end of the job. The staff on the job site were great. The work was very good. The design advice from the owner was excellent. At times, it felt like a struggle to get answers about the process and schedules. We had one particular instance where a new staff person was sent to work on the painting. He had no professional skilled painting experience, and left damage and a mess for other regular staff to repair the next day. This was only taken care of because we demanded that no further work be done until the damage and mess was corrected. The owner was planning on sending the same employee back with someone else the next and stated they "would assess after." He stopped into the house the day it happened, and saw part of the mess, but left the employee there alone. We had to push for something when it should have been obvious to the owner what the right thing was to do upon damage (for example: sloppily painting over areas that needed patching/sanding, not using drop cloths and getting paint on the new floor and surfaces, painting adjustable melamine shelving so they stuck to the walls and supports, and using the wrong paint type on surfaces). We lost two days of work from that. The shelves had to be replaced. We always received excuses and contradictory explanations, for any issue or inquiry, to what really occurred or was stated. Lack of attention to detail that day was shocking, considering the regular work staff always did this. Furthermore, communication problems didn't stop with keeping us in the loop. Staff didn't keep each other informed about specifics to the job and at times, office staff actually made excuses or statements that indicated what was on paper didn't matter. There were several occasions where email inquires were ignored. The owner had excuses for everything. When a customer is paying on time, and honoring a contract, they better care. They better know about the job specifics. That is what they are being paid to do. We honored the contract fully and engaged with the owner because we liked the work until then. We were at the junction where small finishes and the final payment were due. A staff member flushed blue contractor paper towels down the toilet. We found out when our system backed up on a Saturday a few days afterward, and sewage flowed out of the lower level, into the garage and down the driveway. We couldn't use our plumbing and had to have an emergency plumber come out. He showed photos of the blue paper towels from the scope camera that were in the pipes out front of the house. They blocked the drainage and back-flowed into the toilet downstairs anytime plumbing was used anywhere in the house. This bill was $868.00. It took the weekend to clean up. We presented the bill and photos to the owner and he agreed to pay for it. More time lost and more headache. Then the final construction statement increased and the accounting for this was murky. There was an over $800 increase on the labor side without explanation. Only the materials were itemized, and a few final items increased without clear itemization. After running numbers for both labor and materials from the estimate, compared to the final total, 75% was labor and not itemized. When we demanded this to be itemized, the owner refused. When questioned about why a door was priced at almost double and incorrectly identified as a double panel when it was a single, the owner referred to labor for the door-after stating labor is not itemized. He offered no justification for any unexplained labor increase. Stopping short at calling the lack of clarity and transparency suspect is being generous. Being over-extended or disorganized doesn't defend charges that don't add up on the final tally. My spouse is a PhD in math. Numbers don't lie. We were prepared to retain an attorney when the owner refused to clarify and itemize expenses and refused to provide receipts and itemization for those increases. He ended up offering a 5% discount on the final total for the project, in addition to reimbursement for the plumbing fiasco. We accepted and paid the final amount. We were sick of dealing with him and his office staff. We will not do business with them again, and we do not recommend them based upon the conduct of the owner. That is a shame because the regular construction employees were reliable and good. We feel sad to not recommend them because the experience was like pulling teeth. The owner always had his own version of what occurred. This isn't about COVID issues. It's about an owner not taking accountability for being over-extended. It's not our job to fix that. We're done. As an addendum, the subfloor is now squeaking under the new tile. It has been less than two months since install and we paid for a raised floor, as recommended by the owner, to supposedly fix this. The grout is also cracking.
Consumer from SPRINGFIELD, VA
Mar 25, 2016
Recommended
Only Bathrooms remodeled two of my bathrooms. The first nearly 5 years ago and its still looking great. I can't say enough about how great the team was to work with. Remodeling is messy but they cleaned up after themselves and really worked hard to make me a great bathroom. I highly recommend them!
Consumer from ARLINGTON, VA
Jan 03, 2011
Recommended
I found the owner to be very responsive and courteous, and he was very fair about the price.