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Snell Heating & Air

22977 Eaglewood Ct #130
Sterling, VA 20166 571-470-7206
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Prices for Snell Heating & Air

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Consumer Ratings for Snell Heating & Air — 306 Ratings

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Percent of customers who rated service "superior" for: | = average for all air-conditioning & heating contractors
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Complaints for Snell Heating & Air

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Current BBB report

Areas Served by Snell Heating & Air:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Loudoun Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Ductless mini-split systems
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Supplies heating oil
  • Hot water systems pipes & radiators
  • Heat pumps
  • Attic fans

Consumer Comments for Snell Heating & Air

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Consumer from Washington, DC area
Sep 28, 2026
A lot to unpack here, but some interesting and important insights. So....private equity (to keep this short, please search the effects on business when private equity takes over) bought Snell in 2019. That explains everything. We had been a big fan of Snell, moved away from the area in 2020 and moved back in 2026. There is a MASSIVE PUSH to upsell on EVERYTHING. The technicians remain great, the people are great, but behind that is huge pressure to sell. What to do? Determine (a simple online search works) first whether any electrical, heating, or cooling company coming out to work for you is now owned by private equity. Many (not all) of the previously local "family run" businesses in the heating, cooling, and electrical business are private equity. And of course they almost never change the name, because the branding is very relevant. We signed up for Snell's maintenance service (14.99/month) as we had years earlier. The comments started "this is 15 years old, pretty old system" (turns out 15-25 is average for a system to be replaced in Northern Virginia). The "systems designer" (that means salesperson) came out, talked through everything, and started with a price of $22,000! When I mentioned we already had two (non-private equity owned) other service providers scheduled for estimates the next day, the price dropped to $15,800 and then $14,500 after a bit of negotiation. So more than a 35% drop IF we agreed to get a new HVAC and A/C the next day. After searching online, we determined $15,800 for a new HVAC, A/C and hot water heater (we got that added) was decent. I feel we should have said "thanks" and waited for the two estimates the following day. They claimed they found a crack in the heat exchanger and the system was unsafe, but it is not cold now and we could have waited a day for the other companies' opinion. I am also disappointed I "rewarded" the private equity aggressive sales tactics. In summary, Snell appears to do great work.....but I question how much of that quality work is really necessary. Also, the private equity that bought Snell bought more than twenty other smaller heating, A/C and electrical companies... so search online to determine whether the "family company" coming out to provide an stimate really is independent.
Consumer from SPRINGFIELD, VA
Sep 23, 2026
Have had good service personnel before under a service contract. Lately, they are preoccupied with statements like, your system (it's a 12 year old system) is pretty old as if to set up the eventual big $$ replacement. And this time pushing UV light systems (~$2K) with sophisticated multimedia customer sales tool - this type of thing has third parties universally discounting the effectiveness of these systems. Maybe the service personnel are being pushed to find more revenue.
Consumer from ALEXANDRIA, VA
Aug 30, 2026
The company frequently delays regular seasonal service visits but does not postpone more than a single time.

...and 115 more consumer comments for Snell Heating & Air

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