Best Buy/Geek Squad

45575 Dulles Eastern Plz #188
Sterling, VA 20166 703-430-2150
Checkbook's Top Rating
Quality NO

Consumer Ratings for Best Buy/Geek Squad — 22 Ratings

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Percent of customers who rated service "superior" for: | = average for all computer repair shops
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Consumer Comments for Best Buy/Geek Squad

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Consumer from RESTON, VA
Aug 13, 2026
I took my laptop in for a diagnostic check because the battery was running out quickly and response time was slow. Four days past with no communication. The online app just says "working on it". The virtual and human online agents refused to connect me to the store so I could talk someone. Finally I just drove 30 minutes back to the store and demanded my laptop back. After waiting almost an hour they gave it back and all they had to say was the diagnostic provided conflicting information so consider ordering a new battery from Amazon because we don't have any here to replace it. I paid for a Best Buy Total Membership $200 and literally got nothing for it.
Consumer from STERLING, VA
Jun 04, 2025
They have always been competent and helpful.
Consumer from STERLING, VA
Jun 10, 2024
Our local Best Buy provides excellent service. I have been helped as a walk-in customer. I think it makes sense to phone for an appointment for anything complex.

...and 4 more consumer comments for Best Buy/Geek Squad