A Step In Time

Overall not a bad service. I used them a few years ago and the Chimney Sweep was far superior to the one that came out to service our chimney this year. They bent our gutter climbing on the roof and left the are around the fireplace dirtier then I would have liked. Overall I felt like he did a good job, it just took him a lot longer than the previous Chimney Sweep. Their price seemed to have gone up as well. I would consider using them again, but might shop around a little more.

The technician spent only a few minutes on the roof before returning with a report that we needed up to $2,500 worth of repairs. He showed us a picture of cracks in the masonry on the chimney. He also took our chimney cap off and told us he wouldn't reinstall it because it was a safety risk. We called another chimney company and they said the repairs were not needed, and installed a new cap for a reasonable price. My next door neighbor also used these people, she said the same guy said she needed the same repairs as I did. She told him she had just had the chimney inspected for safety the year before and told him to move on.

I would not trust this company.

Called to get my Chimney cleaned, and got an appt. After arguing for 30 mins with a very rude guy on the phone about my correct address, the technician got there. Less than a minute he stuck his head in the chimney and said "that's going to be $1800". He didn't even have time to check anything out. "If you hurry and call me in two days will drop a few bucks." I just bought my house and had the Chimney inspected and knew this was not true. He told me my flue was broken, it was not, and a tile that I could not see was loose, it was not. He did not clean my Chimney and left. I got a second option from a highly rated Cleaner on Checkbook and everything A Step in Time told me was not true. My fireplace was in great condition just like my house inspector told me. Watch your back with this company.