IKEA

1700 E Bayshore Rd
East Palo Alto, CA 94303 650-323-4532
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for IKEA — 101 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for IKEA

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Full payment required at time of purchase
Return time period for special-order items (in original condition) what is this?
90 days
Restocking fee what is this?
$0
Return time period for in-stock items (in original condition) what is this?
90 days
Restocking fee what is this?
$0

Consumer Comments for IKEA

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Consumer from San Jose, CA
Dec 27, 2023
This IKEA is a hit and miss for finding what they say they have in store - when we last visited, we couldn't for the life of us find a sales person to help us with grabbing a piece of furniture (some of them require you to sign a waiver now for properly installing the furniture, and you cannot buy the furniture without signing it).
Consumer from San Ramon, CA
Dec 21, 2023
Not the best quality but price wise it’s still affordable
Consumer from San Jose, CA
Dec 21, 2023
Already knowing IKEA’s products, I knew what I wanted. The customer service was exceptional and made the big difference.

...and 18 more consumer comments for IKEA