Palo Alto & Dahl Plumbing Heating Air

716 San Antonio Rd #F
Palo Alto, CA 94303650-967-4328
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Consumer Ratings for Palo Alto & Dahl Plumbing Heating Air — 69 Ratings

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Percent of customers who rated service "superior" for: | = average for all plumbers
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Complaints for Palo Alto & Dahl Plumbing Heating Air

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Areas Served by Palo Alto & Dahl Plumbing Heating Air:

  • Alameda Co.
  • San Mateo Co.
  • Santa Clara Co.

Consumer Comments for Palo Alto & Dahl Plumbing Heating Air

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Consumer from Los Altos, CA
May 08, 2020
First time we used them, and rather simple service provided though well done.
Consumer from Palo Alto, CA
Jan 20, 2020
They do not do the service properly on the first try; they put in the wrong replacement part. Then they NEVER completed the job. The plumbing tech was surprised that his communications were not making it to the administrators; however, the lack of communication went on for months and months. After this, we were called by billing consultants, who expressed that some jobs had not been completed for 3 YEARS and that the old administrative staff were now "gone," which is weird as they are family members with names that were still on their website. The consultants suggested that since our bill was low (for context it was under $1000), that we just pay it even though the job was not completed. We had already paid for the part of the job that we were satisfied with, which they denied happened, until they looked back at their records. The job in the end was NEVER completed by Palo Alto Plumbing, which they did admit was the case. They said that they were "writing off" as losses monies that were NOT paid for jobs NOT completed, which sounds like tax fraud to me. In addition, we looked up the cost for the parts that were put in (for the part of the bill we paid) and based on the HIGHEST price found online from legitimate vendors, have come to believe that we were vastly overcharged. This was once a solid company. Don't know what happened. Won't use them again.
Consumer from Cupertino, CA
Oct 10, 2019
Palo Alto Plumbing was able to squeeze my job to fix a pipe leak in a difficult location into their schedule the same day. Well done.

...and 8 more consumer comments for Palo Alto & Dahl Plumbing Heating Air