Crate & Barrel

301 Santana Row
San Jose, CA 95128 408-247-0600
Checkbook's Top Rating
Quality

Checkbook Summary of What It Sells ?

Consumer Ratings for Crate & Barrel — 16 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
90 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Los Altos, CA
Dec 30, 2023
Good selection of modern furniture and kitchen items
Consumer from Vallejo, CA
Sep 30, 2021
The furniture was very nice but the wait time for staff to come to ask if I needed help when waiting next to a table and inquiring as to their delivery policy was very long and frustrating.
Consumer from Milpitas, CA
Aug 23, 2020
I always invite people to go there

...and 2 more consumer comments for Crate & Barrel