General Electric

It took three visits to fix our almost brand-new range. Then our microwave door handle broke. At least they got that one fixed in an adequate amount of time.

When our refrigerator quit Thursday afternoon, I pulled it away from the wall and tried to see what was up. I could see it was beyond me so I called GE. The guy came at 11 Friday morning, diagnosed everything, and got everything in order. Price was not overly cheap, but it was in line with what I've paid for repair of other appliances. He gave me a detailed, clear explanation of what to do in the future, including preventative steps. A rating.

The overall service was outstanding. Arranging an appointment was easy, being upfront on cost and the call the ahead of arrival went smoothly and much appreciated. Best of all the Technician (Nawid Kargar) was competent, friendly, efficient and very helpful. I had two problems, an interruption in cooling and the failure of my ice maker. The diagnosis of the problems was impressive. On the interruption of cooling, the technician found a spot where the freezer door was getting stuck on the newly renovated cabinet molding allowing it to remain slightly open at times for it to lose cooling without triggering the internal light or alarm. The solution was to move the refrigerator forward one inch! The Ice maker needed to be replaced and probably was damaged by a recent power surge at our house that had damaged other appliances and caused an electrical fire in my home. GE was my second estimate. The other estimate I got didn't catch the door jamming problem and I was told that I also needed a $100 water valve in addition to a new ice maker that proved not to be the case.