All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for TruGreen — 577 Ratings

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Percent of customers who rated service "superior" for: | = average for all lawn care services
Doing work properly what is this?
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Letting you know cost early what is this?
Advice on service options and costs what is this?
Overall quality what is this?
Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for TruGreen

Number of complaints with local government consumer agencies and (complaint rate) what is this?
Number of complaints with BBB and (complaint rate) what is this?

Areas Served by TruGreen:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for TruGreen

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Consumer from Greenbelt, MD
May 17, 2020
I give great marks to TruLawn standard yard care. However, I dropped the aeration and seeding service because the service guy always spilled grass seed into my flower beds, which led to a lot of weeding the following spring. Their mosquito service is good.
Consumer from Fairfax Station, VA
Apr 16, 2020
One year later our yard looked no better than before we started service. Additionally, they auto renew, but when you get a bill for the next year and go onto the site to pay, they don't tell you you are still getting service, it actually told me I was no longer getting a service and would not let me pay for the next year. I decided it was too much work and figured since my yard looked no better I would not renew. 2 months later get notice that the tech is on the way. Then I had to struggle to cancel service. They told me since the season had started I had to keep it for the year. And they explained to me that the website doesn't really work very well, and the it is not always clear on the site that you still have service with them, but to cancel service I had to call them. 10 minutes later they finally agreed to cancel my service immediately.
Consumer from Kensington, MD
Apr 04, 2020
Killed azalea bush and even though reported twice never did anything about it. I have since canceled the service. They are a sneaky organization and make it difficult to find information.

...and 11 more consumer comments for TruGreen