All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for TruGreen — 559 Ratings

Percent of customers who rated service "superior" for: | = average for all lawn care services
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Doing work properly what is this?
Starting and completing work promptly what is this?
Letting you know cost early what is this?
Advice on service options and costs what is this?
Overall quality what is this?
Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for TruGreen

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Number of complaints with local government consumer agencies and (complaint rate) what is this?
Number of complaints with BBB and (complaint rate) what is this?

Areas Served by TruGreen:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for TruGreen

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Consumer from Fairfax Station, VA
May 21, 2019
I never saw any improvement in my lawn over several years. The Tru Green Lorton VA office kept promising to pay some attention to my concerns but all they did was show up, run spreader over my lawn, and then bill me. I have not re-engaged them.
Consumer from Mc Lean, VA
Apr 25, 2019
Started with Agrolawn about 25 years ago, which eventually became TruGreen. Never really had any issues as each year I paid for a yearly contract upfront for a small discount. However, two years ago, I asked for a core aeration and overseeding but was ignored. Then last year I decided to prepay for that service to ensure I wouldn't be ignored but they still failed to provide the service. They did refund my money but I really wanted the service. What particularly irked me though was the fact that they provided this service to my next door neighbor and easily could have done mine at the same time. Would have taken 30 minutes at the most. Furthermore, I had been a client for about 25 years and my neighbor changed to TruGreen only a few years ago based on my recommendation.
Consumer from Fairfax, VA
Apr 24, 2019
3rd year with them and v satisfied, and can ask techs questions, get answers and attention to areas of concern...

...and 120 more consumer comments for TruGreen

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