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Keyed In

4401A Connecticut Ave NW #257
Washington, DC 20008 888-247-4656

Ratings

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?%    
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Consumer Ratings for Keyed In — 2 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Keyed In

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Consumer from BOWIE, MD
Nov 21, 2017
Not Recommended
Called them to replace cables on residential garage door. Persistent upselling attempt by repairman prolonged the visit, and their service charge and material costs were much greater than any other provider.
Consumer from BOWIE, MD
Aug 16, 2015
Not Recommended
Upon arrival, for several minutes the technician insisted that our job (a simple spring replacement) could not be done, that our doors were too heavy for the springs currently installed (though they’re the same configuration throughout the 400 homes of our subdivision). The technician’s persistent up-sell continued but I insisted on the simple spring replacement I originally ordered. I had already bought a pair of new springs and asked if they would be ok as replacements. He insisted that they were unsafe, insufficient for the weight, yet he installed (and charged us for) identical springs. He charged $311 for a straightforward spring replacement. When I asked if he could correct the slight slack in the motor chain, he insisted that the slack was the result of an imbalance in the door (even though the identical twin door has no slack); he did nothing to try to adjust the chain. He stated that the doors were dangerous, that the old cables could snap and allow the door to slam down upon somebody or something, yet did not offer to change the cables (we did not expect it for free, of course). He was using scare tactics to impress upon us that our doors, springs and cables were all dangerous, and should just be replaced with a complete overhaul. As he tabulated the bill, I reminded him that I was promised a 15% discount. He shrugged and said that he forgot to include it, but would work something out when we buy replacement doors. He left without providing an invoice, bill, or receipt. I complained to Keyed In management, but their “remedy” was to offer a discount if we purchased a complete door replacement.

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