Upstairs Downstairs Cleaning Service

590 S Poplar Ave
Elmhurst, IL 60126847-808-0003
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Prices for Upstairs Downstairs Cleaning Service

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Consumer Ratings for Upstairs Downstairs Cleaning Service — 23 Ratings

Percent of customers who rated service "superior" for: | = average for all housecleaners
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Complaints for Upstairs Downstairs Cleaning Service

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Areas Served by Upstairs Downstairs Cleaning Service:

  • Cook Co.–Central
  • Cook Co.–North
  • DuPage Co.

Consumer Comments for Upstairs Downstairs Cleaning Service

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Consumer from Morton Grove, IL
Feb 19, 2019
The ratings all depend on who is doing the cleaning.
Consumer from WILMETTE, IL
Sep 14, 2013
Wow, was this place a dismal failure. I've used many different cleaning people and services throughout the years, but this place takes the cake. We arranged for five hours of cleaning for a fixed price. Let me start with our experience with the cleaning person they sent: Ewa. I got a call about 10 minutes after the start of our scheduled appointment, saying that she had the wrong address, though the confirmation email I received showed the correct address. Upon arrival, she greeted me with a dour look on her face and began to clean--so to speak. After she finished the bedroom, I checked it out to see how she was doing. I was astonished at the bed--the comforter was still clumped up and the pillow looked like it was just thrown down. Then I noticed my son's room; all his books were left on the chair and floor in the corner in a big messy pile. I thought--well, maybe she's going to come back and revisit the room later? After about 2 1/2 hours out of the scheduled five hour cleaning, Eva proclaimed proudly, "all done!" The bedrooms were still a mess. I was astonished. So I started politely pointing one thing after another to her asking her to fix them. I asked her if she changed the sheets. She said, "I only change them if there are sheets left out!" I couldn't help but notice the sheet we had neatly folded, sitting on the middle of my son's bedroom floor as well as the one in my daughter's room. She didn't empty any of the garbage cans--though I showed her where the garbage bags are kept. To top off this dismal performance, it was near impossible to schedule the cleaning in the first place. The staff didn't answer or return messages for days on several occasions and I ended up just calling them back repeatedly until I scheduled it. Avoid this place like the plague.