ARS/Rescue Rooter

Name: ARS/Rescue Rooter
Address: 731 District Dr, Itasca, IL, 60143, US
Telephone: 630-438-6900
Rating: 3.0

731 District Dr
Itasca, IL 60143 630-438-6900

Checkbook's Top Rating
Quality	NO
Price	NO**

91 ratings
71% gave a "superior" overall rating
Compare 172 nearby heating & air-conditioning contractors
"Did a good job. Started right away."
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Prices for ARS/Rescue Rooter

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Consumer Ratings for ARS/Rescue Rooter — 91 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors

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Complaints for ARS/Rescue Rooter

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Current BBB report

Areas Served by ARS/Rescue Rooter:

Cook Co.–Central
Cook Co.–North
Cook Co.–South
DuPage Co.
Kane Co.
Kendall Co.
Lake Co.
McHenry Co.
Will Co.

Equipment company services/installs:

Air duct cleaning
Humidifiers
Oil furnaces
Central air conditioners
Electric furnaces

Gas furnaces
Hot water heating systems
Hot water systems pipes & radiators
Electronic air cleaners
Heat pumps

Consumer Comments for ARS/Rescue Rooter

Consumer from Oak Lawn, IL
Jan 24, 2023

Did a good job. Started right away.

Consumer from Glencoe, IL
Feb 22, 2021

Have them on annual contract for semi-annual service.

Consumer from Wilmette, IL
Oct 16, 2020

Up until and including our June 3, 2020 appointment, ARS' employees were always exemplary. However, after we signed up for a plumbing contract in July and scheduled an appointment on July 31 to check and rod two sinks, we have had several problems. The individual who came on July 31 said he only had equipment to check our water heater. We had to call to schedule another appointment for the sinks, and when the "senior plumber" arrived on August 7, he said the first person had not reported the concern correctly, and he couldn't rod the sinks either. At our third appointment, there were three people, and one of them didn't speak English well enough to know how to complete the necessary forms. On September 16, we scheduled our usual furnace inspection. The individual who came did not do anything, and when we contacted Mr. Wade and informed him that having multiple people in our home since July 31 unnecessarily put us at risk, since we are at risk for COVID-19 anyway, he stated he could not make people do their jobs. We had to reschedule the second appointment for health reasons, and we informed Mr. Wade that if service at that appointment also was unsatisfactory, we would contact Corporate. Upon receiving that text, Mr. Wade not only behaved unprofessionally, but he strongly suggested to cancel the contract because we are "not a good fit." Under the circumstances, we have to agree. During a pandemic, sending multiple people to accomplish one service request is at least inappropriate.

...and 9 more consumer comments for ARS/Rescue Rooter

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