Bernie & Phyl's Furniture

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Bernie & Phyl's Furniture — 214 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Bernie & Phyl's Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
20%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Bernie & Phyl's Furniture

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Consumer from Boston area
Apr 22, 2016
Like the fact that at Bernie & Phyl's, you can look around the store without someone bothering you. When you have a question or are ready to buy, they are there to help. The staff is very friendly and knowledgeable.
Consumer from Methuen, MA
Feb 28, 2016
Their Nashua, NH staff leave much to be desired, and lacking of product availability. This store is the pits.
Consumer from Essex, MA
Dec 01, 2014
Purchased a new living room set, it's crap. You don't know how good it is until you've sat in it for a night. Called to see if we could return it. All kinds of fees for a return. We ate it.

...and 2 more consumer comments for Bernie & Phyl's Furniture