Bernie & Phyl's Furniture

180 Wood Rd
Braintree, MA 02184 781-664-1500
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Bernie & Phyl's Furniture — 53 Ratings

Register here and see full info on Bernie & Phyl's Furniture, FREE.
Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for Bernie & Phyl's Furniture

Register here and see full info on Bernie & Phyl's Furniture, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
Varies
Restocking fee what is this?
Varies

Consumer Comments for Bernie & Phyl's Furniture

Register here and see full info on Bernie & Phyl's Furniture, FREE.
Consumer from Hyde Park, MA
Aug 26, 2020
The customer service was not the best and quality is lacking a bit
Consumer from Hyde Park, MA
May 26, 2019
just got a mattress and bed
Consumer from Plymouth, MA
Aug 19, 2013
I BOUGHT A MATTRESS THERE LAST YEAR AND I'M NOT SURE WHAT MODEL THEY ACTUALLY GAVE ME AND HAVEN'T BEEN TOO HAPPY WITH IT. WHEN I ASKED FOR MANUFACTURERS PAPERWORK, THEY PRINTED SOMETHING ONLINE. THESE SEALY MATTRESSES COME IN DIFFERENT MODELS AND I AM NOT 100% SURE I EVEN GOT THE RIGHT MATTRESS. IT'S NOT AS COMFORTABLE AS I THOUGHT IT WOULD BE AND WHEN I INQUIRED ABOUT REPLACING IT, I WAS TOLD I HAD 30 DAYS BUT THAT TIME WAS UP AND THEY DIDN'T SEEM TO CARE IF I WAS HAPPY W/PURCHASE OR NOT. IT WAS LESS THAN 2 MOS OLD WHEN I CALLED ABOUT IT. I ALSO HAD TO HAVE THEM COME AND REPLACE BOXSPRING TOO BECAUSE IT WAS DAMAGED WHEN THEY DELIVERD IT. BUT, THEY CAME RIGHT OUT AND REPAIRED IT.