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Capeway Veterinary Hospital of Fairhaven

171 Bridge St
Fairhaven, MA 02719 508-992-0202
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General Info for Capeway Veterinary Hospital of Fairhaven

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Consumer Ratings for Capeway Veterinary Hospital of Fairhaven — 30 Ratings

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Percent of customers who rated service "superior" for: | = average for all veterinarians
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Consumer Comments for Capeway Veterinary Hospital of Fairhaven

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Consumer from Boston area
Mar 03, 2024
Beware this practice is no longer locally owned and operated. According to their website they were bought in 2023 by VCA Animal Hospitals, aka Mars Inc (yes the candy company) I discovered this after a very upsetting and expensive experience with them. Short story: I brought my dog in with diarrhea. They told me they felt a “mass” that could be “cancer” and conned me into $1000 in diagnostic tests. Nothing showed on the scans. This is a known scam. Read on yelp and google to see it has happened to other patients at this practice. Long story: I brought my dog in with symptoms of gastritis after she ate a fatty piece of lamb. She had already been to urgent care, had started to improve, but then worsened. I suspected we hadn’t successfully administered antibiotics so wanted another round in a different form. I asked for antibiotics, fluids, and maybe blood tests to confirm nothing else was going on. I expected an experienced assessment of her condition. Instead I was told they could feel a “mass” in her stomach that might be “cancerous” or an obstruction. I said she was feeling fine, not in pain, just had the lingering diarrhea and suggested maybe her stomach/bowels were just inflamed from over a week of diarrhea? When the tech came in with $800 estimated diagnostic tests, I pushed back and asked to speak with doctor again to understand. Couldn’t they start with blood tests? No, the doctor said, it was an emergency and she needed X-rays and scans. She “felt a mass and it could be cancer”. I said I felt like I had no choice (I assumed I could trust this person). Nothing came back on the X-ray scans. There was nothing there. Final bill was $1000. Later blood tests results revealed she was in excellent health. It’s just gastritis. She is recovered now three days later on the antibiotic. I believe I was intentionally misled and now knowing this vet is owned by a conglomerate, I believe their staff is incentivized to sell services. Otherwise it doesn’t make sense. Queue the defensive and insulting response from VCA Animal Hospital, aka Mars candy company, as I see they do on every negative review. They will undoubtedly mention that I “bombarded them with abusive texts”. This is untrue. I responded to THEIR AUTOMATED TEXT asking for feedback on Bellas visit. I accused them of scamming me. I expressed anger that they were recruiting our young people into this deceptive practice and stated they should be ashamed of themselves. I used no profanity or abusive language. I’ll edit with the actual texts if it becomes a question.
Consumer from New Bedford, MA
Oct 26, 2022
They really treated my dog like family.
Consumer from New Bedford, MA
Oct 14, 2022
Very friendly and considerate

...and 7 more consumer comments for Capeway Veterinary Hospital of Fairhaven

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