Concord Lumber/Littleton Lumber

55 White St
Littleton, MA 01460 978-486-9877

Ratings

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Consumer Ratings for Concord Lumber/Littleton Lumber — 2 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Concord Lumber/Littleton Lumber

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Consumer from STOW, MA
Sep 11, 2017
Not Recommended
FROM DATE OF REQUEST TO DATE OF INSTALL 7 MONTHS. GUARANTEE SUPERIOR COMPARED WITH OTHER INSTALLERS BUT WAIT TIME WAS TOO LONG
Consumer from MAYNARD, MA
Aug 16, 2011
Not Recommended
We have an old house with a door opening of nonstandard size and walls that are not straight. This was not an easy door install, but it took them four tries to get it right. Littleton Lumber uses subcontractors to do the installation, but they assured that all of the subcontractors were fully vetted by them.

The first install team completed the job in three hours, but the door didn't close flush to the wall and left a gap of at least 1/4 inch on the lock jamb side. With the door closed, light was visible around the edges and at the bottom.

We called the supervisor, who came out immediately and adjusted the sill and added the missing weatherstrip corner pads. He concluded the frame was warped and called it a problem from the factory. Next, the door manufacturer's representative visited and measured with his six-foot level; he concluded that the frame was fine, but that mistakes were made during installation. The frame had separated slightly during shipment (which he said was common) and should have been pounded back together and shimmed properly during installation.

Next, Littleton Lumber sent a different guy who looked carefully at the door and added thin cardboard shims behind the hinges to center the door in the opening. He did take the time to adjust each hinge with a different depth shim. Unfortunately, the door frame was simply too wide for the door and this just led to gaps at the hinge jamb and top.

After complaining again, a new frame was ordered. Then they had to completely start over, cutting out the first frame and installing the new one. This install crew paid attention to the subtle details, doing things like shaving the back of the trim boards to hide the warp in the wall. Start to finish, this last install took six hours, but the results were finally very nice.

The worst part was that this dragged out between late November and mid January, not exactly a good time of the year to have a poorly sealed door.

In the end, the door looks great (we finished it ourselves) and operates and seals well, but the process to get there was very frustrating. It seems that the final results depend heavily on the luck of the draw of which install crew you get. I never got the impression that they didn't want to do the right thing, but they had a lot of trouble getting to the correct solution.