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Jackson Kitchen Designs

1093 Osgood St
North Andover, MA 01845978-685-7770

Ratings

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Consumer Comments for Jackson Kitchen Designs

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Consumer from ANDOVER, MA
Jul 20, 2016
Not Recommended
My experience with Jackson is a real mixed bag. On the positive side, they have a nice showroom and the people I dealt with were friendly (Lori was the designer I worked with). On the negative side, despite providing part numbers for the specific vanity and medicine cabinet I wanted, there was a mistake made in the order that I discovered after the vanity was delivered a month later (one side of the vanity was supposed to be finished but wasn't). I contacted Lori and she said she would order a side finish piece that I just needed to glue to the vanity. A week later the piece arrived but it needed to be cut to size, something she didn't tell me. When I brought this to her attention, she apologized, but didn't even offer to reimburse me for the cost of having to cut the piece to size. Given the amount of money I paid for the cabinet, I feel this is entirely unacceptable.

Very seldom do I write negative reviews on products or companies I deal with, but wanted to make sure anyone considering working with Jackson is aware of my experiences. Caveat emptor.
Consumer from TOPSFIELD, MA
Sep 17, 2014
Recommended
Excellent design services!