Bernie & Phyl's Furniture

272 Turnpike Rd
Westborough, MA 01581 508-366-9595
Checkbook's Top Rating
Quality

Checkbook Summary of What It Sells ?

Consumer Ratings for Bernie & Phyl's Furniture — 21 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Bernie & Phyl's Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
20%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Bernie & Phyl's Furniture

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Consumer from Brookline, MA
Jan 20, 2020
Explained size of couch selected might not fit-sales person swore it would fit. It didn't. Went back about a month later to select a smaller couch and chair. Arrived with mark on cushion. They did send someone out a few days later who decided he could not repair. At that time noticed entire couch and chair defective...way overstuffed (you could barely sit on both); twos sides of couch did not match-as if 2 different people put it together; material on chair looked like it had been sat on for years. Way more. I insisted they remove furniture. Damaged walls both first time and second time. Not Bernie and Phyls movers...they were contracted out. Will never do business with them again. No quality control . What they sent the second time was furniture you might see in a thrift store.