Bernie & Phyl's Furniture

Name: Bernie & Phyl's Furniture
Address: 272 Turnpike Rd, Westborough, MA, 01581, US
Telephone: 508-366-9595
Rating: 4.0

272 Turnpike Rd
Westborough, MA 01581 508-366-9595

Checkbook's Top Rating
Quality

21 ratings
76% gave a "superior" overall rating
Compare 36 nearby furniture stores
"Good quality but a little bit pricey"
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Checkbook Summary of What It Sells ?

Consumer Ratings for Bernie & Phyl's Furniture — 21 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores

Overall quality what is this?

Promptness of service what is this?

Reliability what is this?

Advice on choice and use of products what is this?

Staff attitudes/atmosphere what is this?

Ease of looking at/testing products what is this?

Prices

Business Policies for Bernie & Phyl's Furniture

Special services and payment policies

Choice of upholstery fabrics for most sofas
Orders for furniture displayed in showroom usually can be fulfilled within two weeks
Delivers furniture
In-home interior design services available
Repair services available for case pieces and/or upholstered furniture
Soil and stain treatment for upholstered furniture upon request
Has an online gallery/catalog
Website lists prices for most items
Customers can order directly from store’s website

Store's payment policy for furniture that is special ordered

Down payment required

Return time period for special-order items (in original condition) what is this?

3 days

Restocking fee what is this?

20%

Return time period for in-stock items (in original condition) what is this?

3 days

Restocking fee what is this?

Consumer Comments for Bernie & Phyl's Furniture

Consumer from Revere, MA
May 02, 2020

Good quality but a little bit pricey

Consumer from Brookline, MA
Jan 20, 2020

Explained size of couch selected might not fit-sales person swore it would fit. It didn't. Went back about a month later to select a smaller couch and chair. Arrived with mark on cushion. They did send someone out a few days later who decided he could not repair. At that time noticed entire couch and chair defective...way overstuffed (you could barely sit on both); twos sides of couch did not match-as if 2 different people put it together; material on chair looked like it had been sat on for years. Way more. I insisted they remove furniture. Damaged walls both first time and second time. Not Bernie and Phyls movers...they were contracted out. Will never do business with them again. No quality control . What they sent the second time was furniture you might see in a thrift store.

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