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Pella Windows & Doors

12100 Baltimore Ave #1
Beltsville, MD 20705 301-685-1715

Ratings

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Consumer Ratings for Pella Windows & Doors — 3 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Pella Windows & Doors

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Consumer from Takoma Park, MD
Feb 21, 2021
Recommended
Consumer from Ellicott City, MD
Jan 24, 2019
Not Recommended
My experience with this company was a nightmare from beginning to end. The "service" portion of their tripartite operation (sales, installation, service) is clearly relegated to the bottom of the pile. There is abysmal communication among the three elements of the company, which makes arranging a service call for a previously installed product a disaster. After countless screw-ups, and months-long delays, the work was finally done. My fingers are crossed that everything is fine, so that I'll never need to deal again with this company. Do not hire them.
Consumer from FAIRFAX, VA
Oct 18, 2017
Not Recommended
Bought a $9,000 Pella Designer series door in 2013 and in 2017 it started to leak when it rained. I explained to their service department, I was afraid to leave home due to water on the hardwood floors. They gave me a date 8 weeks out. In frustration, I called Pella Service at main company headquarters and got the same answer (only available service in my area). Finally, I took pictures and wrote a letter to the CEO and got an instant temporary fix and eventually a replacement door. I guess this is both bad and good. They did stand behind their product, but service gave me the run around, lots of frustration. I will look elsewhere for my next door.

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