Pella Windows & Doors

NOT recommended!

Note that Pella is a national franchise and KC Company is the franchise holder at this address in Beltsville, MD - but they did our work in Arlington, VA.

It would appear that the variables of which sales rep you work with and which installation team does your job play a significant role in the performance. We may have lucked-out on both accounts working with David Hirz for sales and Rigo's Dream Team for installation.

Their widows score at the top in Consumer Reports ratings, so the product itself is very nice. David brought sample windows to our home for us to examine the different options, where the other salesmen brought brochures. Without question, the installed Pella windows are a huge improvement over the original construction windows on our top floor - and much better than the replacement windows that came with the house on the lower floors. David did not try to up-sell me as did one of the other contractors who provided proposals (I received five proposals). The Pella crew was exceptionally polite, efficient, worked with minimal impact to me and the neighborhood (no ladders in the alley), and took care to handle any issues that arose without extra charge or hassle. They left the house as clean as they found it, including the exterior.

Hard to deal with. High prices. Conflicting advice.