Ourisman Honda

Complete disregard for safety, shameless, patronizing and untrustworthy. From the way our situation was handled, I’m guessing that I am not the first person who had a significant service issue at Ourisman. Here’s what happened: I’ve been a customer of Ourisman since 2006 when I purchased my Honda CRV from them. However, when I drove my car off the lot the other day after having been serviced, I noticed a loud scraping sound as soon as I pulled out. The car wobbled and it sounded like the bottom of the car was falling out and dragging on the road surface. When I finally pulled out of traffic after nearly getting hit, I found three of the five lug nuts on the front left tire were missing and the tire was pulling away from the axle. One of the three lug nuts had just popped off and was on the ground next to the car. When the car was brought back, I told them I wanted the entire car checked in case anything else was incomplete. They looked at it for 5 minutes and claimed it was fine — after supposedly taking 3 hours for the initial repair. They put my daughter’s and my life at risk and could have cared less. And how was it that my car “passed” the inspection checklist?? What’s even more shocking is that the valet, who drove my car down the multi-story car lot, out of the garage, and down the roadway to the parking area, was well aware that the car that he returned to me was significantly damaged. Wow.

Was very competitive with price quotes for car buying. Service is average, did recall work, had issues, tried to follow up and got canned response so went to another dealer.