CarMax Ellicott City

8901 Executive Center Dr
Ellicott City, MD 21043 410-696-3500

Ratings

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Consumer Ratings for CarMax Ellicott City — 6 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for CarMax Ellicott City

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Consumer from SILVER SPRING, MD
Dec 04, 2025
Not Recommended
Carmax is a schizophrenic organization. The sales process is pretty customer friendly and the sales people I encountered on a recent transaction are generally very good. However, Carmax will not let you take a test drive on your own without having you sign a very one sided document with a hold harmless agreement inserted in it. You can decline to sign the one sided agreement, but that means a largely abbreviated test drive with the sales person riding "shotgun". I have never been asked to sign this kind of agreement in any other used car dealership. In our situation, the car we purchased, overheated on the way home from Carmax. It took Carmax twelve days to "fix" the car with an aftermarket part and return it to us. They did extend the 10 day return period given the issue with the vehicle. After we got the car back from the Carmax Service Dept, we took it to our own mechanic, who found insufficient coolant in the car and evidence that there is a possible blown head gasket. This should have been discovered before the car was made available for sale or after we had it towed to Carmax when the overheating occurred. Instead, they slapped an aftermarket thermostat on the car and gave it back to us. At best, this was gross incompetence and the Service Department fell well short of anything resembling good customer service. The Sales Department is fine, but overall Carmax is like going to a restaurant that has a great waiter staff, but the chef is grease kitchen grade. The only good thing was they took the car back and will return all of the money we paid to buy the car. Never again. No wonder this is a failing business!
Consumer from Silver Spring, MD
Jan 11, 2022
Not Recommended
Consumer from Silver Spring, MD
May 04, 2020
Recommended

...and 3 more consumer comments for CarMax Ellicott City