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JW Home Improvement

849 Quince Orchard Blvd #A
Gaithersburg, MD 20878 703-899-3129

Ratings

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Consumer Ratings for JW Home Improvement — 48 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for JW Home Improvement

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Consumer from ARLINGTON, VA
Jan 28, 2026
Not Recommended
My experience with JW has varied greatly over the years, which makes it difficult to provide standard ratings. Until a couple years ago, they were great and I always hired them when I needed work. But since then, the written offers have been less comprehensive than the oral promises and on the past two occasions they failed to complete the job as promised. The first time that happened I wrote it off as a simple mistake. The second time it happened, which was a bigger job, when I complained they acknowledged that they hadn't completed the job and schedule a return visit to finish the job. I knew I'd be out of the country then, but the job didn't require entry to the house and I trusted them to do it right. Instead, after the worker was at the house and set up to do the job, they contacted me and said it wasn't included and I'd have to pay more to get it done. I refused and won't hire them again. I'd say they'll probably do a good job of whatever they do, but make sure you get all promises IN WRITING in the job offer - don't take anything on trust. Finally, I have to acknowledge that the attack on immigrants led by Satan's emissary on earth has doubtlessly make it more difficult for them to find competent reliable employees.
Consumer from CHEVY CHASE, MD
Feb 20, 2025
Recommended
Consumer from Washington, DC area
Jun 20, 2024
Recommended
PROJECT: PURCHASE, PAINT, AND INSTALL SPECIAL ORDER HOUSE TRIM/MOULDING, INSTALL SHUTTERS, INSTALL EXTERIOR LIGHTING AND AN ELECTRIC OUTLET ON THE FRONT OF A BRICK HOUSE FRONT THAT PREVIOUSLY WAS VINYL SIDING. I'd been searching for two years to finish the front exterior of my house after vinyl siding was replaced with brick. This is because the brick contractor (American Exteriors & Masonry of Leesburg, VA) did not include in my contract re-installing trim/moulding or shutters after the brick veneer was installed. I had assumed this was part of the job! After all, they removed all these items, why wouldn’t they put them back on? Instead, they trashed everything, including ten perfectly good shutters that I was planning to re-use. The house looked horrible. I'm sure the neighbors wondered what was going on. Did I run out of money? No, I hadn't. Finally, the estimator of a window company who also installed trim, yet who declined to take on my job, suggested I hire a handyman company. Bingo! I'd used JWHI once before for a small project and they'd done a good job, but nothing was on the scale of this project, which included searching for specialized dentil trim that matched existing dentil trim on the front of my 20+ year old house. JWHI located the trim manufacturer, special ordered and installed the trim, painted all front facing trim and other wood (on warm days - this was in winter), installed ten new shutters that I'd bought and painted myself, installed new lighting (two sconces and post light) which was tricky because a junction box had to be cut out of the brick for each sconce, and the new cast aluminum lights were much heavier than the old fake brass. They also replaced a weatherproof exterior outlet which also required cutting into the brick. In general, they left the house looking amazing! The only negative is their estimator's written quotes. I’ve received three now from JWHI. The estimate includes what I can only describe as fractional grammar, making parts difficult to comprehend. The estimate may include an item that isn’t on the property at all, or includes items that don’t need repair. Quite inexplicable given a perfectly clear walk-around discussion that day or the day before. Also, JWHI estimates don’t break out tasks by line item, but lumps everything together into a rather wide range.

...and 45 more consumer comments for JW Home Improvement

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