Costco

880 Russell Ave
Gaithersburg, MD 20879 301-417-1530
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Consumer Ratings for Costco — 201 Ratings

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Percent of customers who rated service "superior" for: | = average for all hearing centers
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Consumer Comments for Costco

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Consumer from Silver Spring, MD
May 15, 2022
The people at the Gaithersburg MD Costco know their stuff and their wide range of products. (Their house brand, which is a major manufacturer in disguise, is excellent and way below market price.) For hearing testing, a critical feature is the quietness of their sound room. This one is great, so I could repeatably hear (or not hear) the lowest volume signals. When I had a "failure," they quickly diagnosed it and replaced the part on the spot at no cost. It doesn't get better than this.
Consumer from Rockville, MD
Mar 23, 2021
I have been very disappointed in the ability of the hearing aids I got to help me hear and understand when on the telephone. The cell phone is okay because there is a direct connection to it, but my regular phone is so bad that I have to use the speaker phone even when wearing the hearing aids. They have tried to improve them but have been unsuccessful. I only have a moderate hearing loss, so I don't understand why they can't figure out what to do to fix the problem.
Consumer from Rockville, MD
Feb 18, 2021
Three years of terrific service

...and 18 more consumer comments for Costco