Costco

880 Russell Ave
Gaithersburg, MD 20879301-417-1533
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
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Consumer Ratings for Costco — 259 Ratings

Percent of customers who rated service "superior" for: | = average for all opticians & optometrists
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Consumer Comments for Costco

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Consumer from Germantown, MD
Sep 13, 2019
Hey, it's Costco, not some high cost boutique! Service is fine and product is great.
Consumer from Olney, MD
Jul 31, 2019
I bought a pair of glasses in December 2017. It was a long waiting time for getting service. The services in this Costco was horrible. The staff was like a lord, ignoring what you were asking about the glasses. finally I got a pair of glasses, the frame was not set up comfortably for me and the vision was not clear. Asking for adjusting the frame, the staff was reluctantly to work on it. But finally, I went to another glasses store to help on the pair of glasses from Costco. It was found out that the visions of both pieces of glasses were out of my medical prescription ranges and should not be used, otherwise, they would hurt my eye visions. After a long discussion with the Costco staff, that pair of glasses was returned and refunded. All my time were wasted in getting a pair of glasses from this Costco. It was a horrible experience!!
Consumer from Derwood, MD
Apr 23, 2019
Much easier and cheaper to get functional eyeglasses here for a great price.

...and 18 more consumer comments for Costco

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