American Windows and Siding

10516 Detrick Ave
Kensington, MD 20895301-962-4150

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Consumer Comments for American Windows and Siding

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Consumer from Derwood, MD
Jun 20, 2018
Not Recommended
Had Amer. Windows and Siding install a Sunview sliding glass door at a relative's house. Their workmanship was not the best. First, there was a pronounced sag in the top of the door frame. Initially, the head of the crew questioned my observation, but then had the crew correct most of the sag. (The amount remaining is now hardly noticeable). Second, part of the trim did not fit properly against the wall. The head of the crew claimed that the wall was not straight. (To the company: Not a good idea to make up an answer to cover for poor workmanship). They did then caulk in the gap, and it does look acceptable. Third, the latch on the screen door wasn't installed correctly. This was fixed. It should not be necessary for a customer to point out faults in workmanship - the crew should have the skill and the craftsmanship to do the work right and to check it themselves and correct as needed before claiming that it is finished. The resulting installation is acceptable, but not as good as it should have been.

Last year, I had Crystal Exteriors install a ProVia sliding glass door. Their workmanship was very good in all respects, and I think their ProVia door is also little better than the Sunview, especially the screen door part. The ProVia door also has a two-position foot-operated floor-level lock which allows the door to be locked in place but opened about 2 inches for air flow - a useful feature. Crystal Exteriors' estimate for the current work was a little higher than Amer. Windows and Siding, but in hindsight, would have been worth it for the better workmanship and better door.
Consumer from CABIN JOHN, MD
Dec 04, 2016
Recommended
Drama free, great worksmanship, polite crew, and excellent responsive customer service, plus one of the best deals out there. American Windows did 33 windows in our house plus a sliding door. The install went really smoothly, they actually came out earlier than scheduled, did a cladding on all the windows, and painted the interior parts around them as well. All the work was extremely well done, there were a few problems with the window hardware themselves ( not their fault ), so Mike the owner and his team were able to reorder parts, and Jack just came by and finished the remaining issues. I will definitely be recommending them to anyone we know who need new windows. Thanks Mike and team!
Consumer from SILVER SPRING, MD
Aug 30, 2016
Recommended

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