Kaiser Permanente

10810 Connecticut Ave
Kensington, MD 20895 301-929-7100
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Consumer Ratings for Kaiser Permanente — 12 Ratings

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Percent of customers who rated service "superior" for: | = average for all hearing centers
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Consumer Comments for Kaiser Permanente

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Consumer from Montgomery Village, MD
Sep 04, 2025
Very patient and takes time to explain the processes.
Consumer from CHEVY CHASE, MD
Jun 23, 2025
I love my hearing aides, but Kaiser doesn't have enough staff to provide timely follow-up. I received my hearing aides one week and though they wanted me to schedule in a month they did not have an apt. for several months, so scheduled me the next week. I struggled with how often to changed and how to change out hearing aid accoutrements. I feel that staff was also stressed because they were so pressed.
Consumer from Silver Spring, MD
Mar 06, 2023
I have the Kaiser Permanent Health plan. The cost is competitive. The personnel are all highly trained, caring, and friendly. In the past year, I have been treated for a torn Achilles tendon by wonderful physical therapists who were always patient and helpful. I have had the same general practitioner for at least ten years, on whom I can rely for fast responses, referrals to Kaiser specialists, and concrete advice. I have had serious illnesses and accidents throughout more than forty years of Kaiser membership, and Kaiser, I think, is why I have relatively good health and an active retirement now.

...and 1 more consumer comment for Kaiser Permanente