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Maid Brigade

3855 Farragut Ave
Kensington, MD 20895 301-946-5500
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Consumer Ratings for Maid Brigade — 28 Ratings

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Consumer Comments for Maid Brigade

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Consumer from ROCKVILLE, MD
Nov 05, 2025
Before requesting a cleaning, I called and asked if they could charge by the hour. I was told the coat is $115/hour and they would prorate the charge the first cleaning. 3 person crew arrived and they cleaned for about 2 hours and did a good job especially in the master bath. I stayed out of their way by going to a different floor. At the 2 hour mark, things got very quiet downstairs. I was concerned and went down stairs and they were at the door with their cleaning supplies. They did not tell me they were completed. I asked if I could pay them and was told the office would bill me. After which they went to the car and sat there for 10-15 minutes before leaving. The office charged my credit card $345. When I called the office and said I did not think they charged fairly, I was told they would look into it. I received a voice mail saying the they sent 3 person crew which is $140/hour which still doesn’t balance out. Would I recommend them to friend and family - no trust.
Consumer from BETHESDA, MD
Mar 12, 2025
The Maid Brigade staff are very pleasant and helpful. They are very quick, but do a very good job.
Consumer from Chevy Chase, MD
Feb 23, 2023
I hired Maid Brigade at 3855 Farragut Ave Kensington, MD 20895 on Feb 8, 2023. It was a limited job, so when I spoke to the manager over the phone I tried to make clear that the only cleaning I’d require was for “all floors and the two bathrooms.” The two workers spoke only limited Spanish and I did not check on them until the agreed-on 1 hour job was nearly complete. I found that they did a great job on the bathrooms, but they cleaned only the kitchen floor, which was not carpeted. I complained to them as best I could that I needed the carpeted flooring only. One worker immediately vacuumed the carpeting (it took 10 minutes) and did a satisfactory job; I thanked her and gave her an extra $20 tip. My complaint is that the office should have made clear to the workers that the job entailed all the floors, not just the bathrooms, or they should have provided a worker who could understand English well enough to make it clear. On the whole, however, they did a good job at a reasonable price (1 hour for $105) and I plan to call them again when the need arises.

...and 2 more consumer comments for Maid Brigade

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