Ourisman Mazda of Rockville

801 Rockville Pike
Rockville, MD 20852 301-424-7800

Ratings

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Consumer Ratings for Ourisman Mazda of Rockville — 5 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Ourisman Mazda of Rockville

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Consumer from ROCKVILLE, MD
Jun 17, 2026
Not Recommended
I'm rating Inferior only because there is nothing lower. Staff had a total disrespect for my time, promising 30-minute turn around, which ultimately was 150-minute turn around. Several 30-minute blocks passed without staff checking in with us, apart for some perfunctory, disingenuous remarks from management. One is led to wonder how much overhead is applied to their prices for all of the staff idly, purposely sitting around. The pervasive disorganization makes it seem as if every car sold is the dealer's very first experience with selling a car. Naturally, the finance people apply an inordinate amount of pressure to upsell maintenance packages. Follow-up in trying to correct several errors the dealership made with the sale were met with "I can't help you," which translates to, "I just don't want to help you." That after waiting for an hour on the phone to be disconnected to directed to voice mail. Your convenience, or more accurately, your inconvenience is of no concern to this business. I dread having to deal with this business' service department and will likely opt to try other dealers first. This dealership's disparaging Yelp review is to be believed.
Consumer from ROCKVILLE, MD
Oct 21, 2025
Recommended
Consumer from BETHESDA, MD
Jun 05, 2025
Recommended
New car prices are reasonable. However, they push the new car add-ons and extras. New car prep is mediocre.

...and 2 more consumer comments for Ourisman Mazda of Rockville