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Granite Works

12011 Nebel St
Rockville, MD 20852 301-640-5010

Ratings

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Consumer Ratings for Granite Works — 13 Ratings

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Consumer Comments for Granite Works

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Consumer from Potomac, MD
Nov 06, 2022
Not Recommended
We had a horrible experience working with Granite works and will not recommend this company to anyone. We selected a quartz countertop with their sales rep (Evan and Snell), we paid the 70% deposit and were told that the countertop will be installed within 1 week after the measurement. They could not deliver the countertop even 3 weeks after the measurement as their supplier didn't have it in stock, and they could not even give us a timeframe for when it will be in stock. So we asked to give our deposit back. At this point, they said they will deduct 30% from the deposit as a contract cancellation fee! and refused to give our full deposit back or give a timeframe of when they will be able to install the countertop. Fortunately, we paid using a credit card. Our credit card company was able to dispute the charges on our behalf and get a judgement in our favour. But we had to go thru a lot of stress and paperwork just because we had $5,500 at risk (70% deposit) and our kitchen remodeling project was stuck indefinitely incurring us additional contractor expenses and huge inconvenience. Please be careful working with this company. If you do decide to work, please ensure you modify the contract with a clause that gets your deposit back if the company is unable to provide the service within the acceptable timeframe. Their current contract has no such protection for customers. And from our experience, we can tell that Granite Works will not act ethically in difficult situations. Also, always use a credit card for payments as it provides additional safety and protection for the customers in such situations.
Consumer from Glenn Dale, MD
Dec 16, 2020
Not Recommended
Office staff can not add. I constantly had to bring corrections to her. attention. You really need to go elsewhere to see slabs. Workers do not show up as scheduled. Stay away.
Consumer from Washington, DC
Nov 22, 2020
Recommended
We visited a lot of slab yards looking for a perfect remnant for a small bathroom countertop and found it here, along with good quality rectangular porcelain sink. Appreciated being able to walk through the selection on our own with no pressure. Installation was on time and very straightforward, working with our contractor.

...and 8 more consumer comments for Granite Works

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