America's Best Contacts & Eyeglasses

1401 Rockville Pike #100
Rockville, MD 20852301-468-9000
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
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For prices for contacts

Prices for America's Best Contacts & Eyeglasses

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Consumer Ratings for America's Best Contacts & Eyeglasses — 27 Ratings

Percent of customers who rated service "superior" for: | = average for all opticians & optometrists
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Consumer Comments for America's Best Contacts & Eyeglasses

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Consumer from ROCKVILLE, MD
Jul 31, 2017
Filled my eyeglass order with one lens missing, and gave me the eyeglasses as if everything was fine. The second try, one lens had a spot that was discolored and the prescription was filled incorrectly. Do not waste your time there!!
Consumer from ROCKVILLE, MD
May 08, 2017
I was pleasantly surprised. I shopped around for prescription glasses at several different places. The frame was basically zero cost to me, so I could easily compare the cost of lenses. America's Best had the best prices by far for the same lense. They also had a wide variety of frames to choose from.
Consumer from OLNEY, MD
Oct 17, 2014
Until now, I have patronized this branch of America’s Best for nearly three decades for eye exams, contacts and glasses. At different times and from department to department, the quality of service has varied from very good to poor. This company was a leading pioneer of the “fast food” version of optometry, herding patients through long waits in the lobby and assembly-line processing by staff members who often come across as under-trained and overworked. Still, it seemed that they usually got everything right and the cost was well below most of their competitors, so I kept going.

Dr. Yang, who has been there many years, consistently did an excellent job with the examinations for me. Then during one visit, it was her day off and I had to be seen by a doctor I hadn’t used before, beginning a chapter of horror in my life. He peered into my eyes with a light and immediately told me my eyes were so starved for oxygen from wearing their standard-issue brand of disposable lenses that I was in danger of permanent damage. He seemed to go out of his way to scare me, then said my vision might yet be saved if I switched to their more-expensive premium brand of disposable lenses. Of course I wanted to save my eyes, so I took home the trial pair they gave me and immediately put them in. But they were so thin that I had serious trouble removing them and nicked my cornea in trying, leading to an infection that quickly (within 36 hours) reached a level that nearly cost me that cornea! A trusted cornea specialist successfully treated it just in time, though I now have a small scar on it that limits my ability to wear contacts. So after a lifetime of enjoying contacts, I had to switch to glasses, which have never worked as well for me.

I would have chalked all of that up to bad luck…except that I later realized I had seen that doctor once before. While sitting in the exam waiting room to see Dr. Yang, I overhead this doctor telling a new doc, “We have to start pushing patients into buying our higher-end brand of contacts. That’s a profit area that we haven’t been tapping before now. So be sure to talk up the need for using the higher-priced lenses!” After making that connection, I became quite angry. While this doctor wasn’t directly responsible for my scarred cornea, my eye would still be healthy enough today to wear contacts if not for his intentional, systematic scheme to scare patients into spending more money! When I later returned to this office and related this story, I was told that doctor was no longer there, with an implication that he had been problematic.

I have stopped going to this company and have utilized Checkbook ratings to find a highly-rated optician. I bear no grudge against the other good folks in this office, and I wouldn’t shoot-down an entire company or even one office because of the actions of a lone scoundrel who’s no longer there, though hopefully my experience will serve as a cautionary tale. The company’s quality is uneven (they’ve made mistakes with my glasses prescription several times) and I’m told that the brands of lenses for their glasses are not the highest quality. Nevertheless, America’s Best fills a need for low-cost vision services. If you decide to go there, just be sure to ask for Dr. Yang!

...and 1 more consumer comments for America's Best Contacts & Eyeglasses