Classic Tile and Mosaic

11724 Parklawn Dr
Rockville, MD 20852301-881-2520

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Consumer Comments for Classic Tile and Mosaic

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Consumer from NORTH POTOMAC, MD
Sep 01, 2015
Not Recommended
We purchased tile from Classic Tile and Mosaic (called Mosaic Tile on their website), and hired a bathroom contractor to install the tile. They have a very good selection but we were not happy with the service and pricing. We worked with Cristal. She was not very personable and hardly acknowledged us the 2nd time we came in. (We did not have an appt that day - she was working with someone else - but she really ignored us, hardly saying hello.) I had to call to get the estimate that she had promised on a specific date. I was concerned about the cost, and she gave me a ballpark estimate. I never received a final estimate when the installed measured for exactly what we needed. I should have followed up but had been comfortable with the ballpark estimate so was not concerned. When the tile was delivered, the price was significantly higher than the ballpark - 45% higher! At that point, we were stuck because our bathroom renovation project was underway and the contractor had scheduled specific days to install the tile. I would consider using them again, but would work with another designer and request a formal estimate before the order was placed.