Apache Appliance

13866 Georgia Ave
Silver Spring, MD 20906 301-598-5557
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Consumer Ratings for Apache Appliance — 190 Ratings

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Complaints for Apache Appliance

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Areas Served by Apache Appliance:

  • DC–NW
  • Howard Co.
  • Montgomery Co.
  • Prince George's Co.

Types of appliances company repairs:

  • Electric dryers
  • Electric ranges
  • Freezers
  • Garbage disposers
  • Gas dryers
  • Gas ranges
  • Dishwashers
  • Refrigerators
  • Washing machines

Consumer Comments for Apache Appliance

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Consumer from Silver Spring, MD
Jul 28, 2021
Apache Appliance came to my house to repair a broken ice dispenser on my Kitchen Aid refrigerator on July 19, 2021. While the dispenser was broken, the ice maker had been working fine. But I was tired of my kids having to open the freezer and reach into the bin to get their ice. The ice at the bottom of the bin tended to get compressed and frozen into chunks, so prior to the arrival of the technician, Godfrey, I emptied the ice bin. I left some ice in a glass in the freezer so he could test the dispenser when he fixed it. I even pointed this out to him. He repaired some wires and the motor for the dispenser seemed to work, although he never used the ice from the glass to test it. However, by the next day, the ice maker hadn’t made any new ice. Godfrey came out again on July 26 and declared it fixed, but we would have to wait to see if ice appeared after it had time to freeze. By the next day, no ice. In further conversations with Godfrey, he insisted that because the ice bin had been empty, the ice maker must not have been working before he came. This is 100% not true. It worked fine right up to the time he came on July 19. In discussing the problem with the owner of Apache, Francis Nolan, he refused to admit that Godfrey, his technician, could have done anything to the ice maker and that the fact that the ice maker just stopped working immediately after Godfrey’s visit must be a “coincidence”. He decided to refund the cost of Godfrey’s initial visit ($149), although I did not request or want this solution. If Godfrey’s mistake means I have to buy a new ice maker and have it installed, it’s going to cost much more than $149. They’ve basically called me a liar and screwed me over cost-wise. I would steer clear of them.
Consumer from Silver Spring, MD
Feb 21, 2021
It was Saturday morning and I was tired of not having a refrigerator that was not working properly. I called apache and was given the phone number of a service technician. A fan was replaced and refrigerator was fixed within an hour. Great customer service.
Consumer from North Potomac, MD
Feb 06, 2021
Gary came out the same day called, during pandemic and snow storm. very knowledgeable and courteous. Repaired clothes dryer. Washer was too far gone. Apache was able to install new washer same day when most stores were backlogged months due to covid. great service.

...and 31 more consumer comments for Apache Appliance