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Crystal Exteriors

7232 Mainstream Way
Columbia, MD 21044 301-681-8186

Ratings

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Consumer Ratings for Crystal Exteriors — 150 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Crystal Exteriors

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Consumer from Silver Spring, MD
May 08, 2022
Recommended
the best!
Consumer from Potomac, MD
Apr 26, 2022
Recommended
Consumer from Chevy Chase, MD
Apr 24, 2022
Not Recommended
I had a less than satisfactory experience. The door itself is handsome. But the installation was sloppy - the installer used white caulk to fill sizable gaps between the frame and brick, and there were big globs of it along the frame. Same caulk used between the gray slate floor, the white aluminum frame, and the black sill. The exterior part of the frame was redone to extend beyond the gaps, and recaulked with clear caulk, but nothing could be done about the white caulk on the floor. The aluminum looks cheap. I had expected a lock with both a lock and a bolt (ie two keyholes) but got only one; while it's impossible to lock ourselves out this doesn't provide the security I wanted. The original corner pad that was installed came loose and made the door difficult to open and close; Mr. Li came by with a replacement but the door is still somewhat difficult to operated, requiring some pushing and pulling. Mr. Li provided a $200 credit on the final bill, which totaled several thousand dollars. A friend had a far better experience, and I appreciate the stresses the business was under with Covid and supply chain issues. But I cannot recommend it.

...and 147 more consumer comments for Crystal Exteriors

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