Crystal Exteriors

209 Whitestone Rd
Silver Spring, MD 20901 301-681-8186

Ratings

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Consumer Ratings for Crystal Exteriors — 141 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Crystal Exteriors

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Consumer from Riverdale, MD
Oct 06, 2021
Not Recommended
The representative came out to provide an estimate on new gutters. But instead of focusing on that clear request, he tried to sell me a new roof when mine is about 7 years old and in excellent condition. He then delivered a pitch on siding, which I was also not in the market for. Apart from those bad facts, his manner was so condescending that even before the estimate arrived, he had all but ruled himself out. He seemed interested only in jobs costing over $10K. When the estimate did arrive it was exorbitant. I went instead with a highly rated company focused on gutters, whose work, prices, communications, and people-skills could not have been better, in stark contrast to Crystal Exteriors, which I would never call again.
Consumer from Silver Spring, MD
Sep 11, 2021
Recommended
This was my second project with Crystal Exteriors. They replaced a sliding patio door and a picture window with two side windows. Mr. Li visited to measure and generate a quote. One of the windows is partially obstructed, but Mr. Li was confident that they could manage the challenge. The materials arrived within the estimated timeframe and Mr. Li scheduled a day for the installation. On install day the crew leader kept me up to date and reviewed the the product operation when done. Mr. Li followed up to make sure that everything was good. A few days later, the screen door required a small adjustment. Mr. Li came out the same day that I contacted Crystal Exteriors to quickly make the adjustment. It was the fastest service call and resolution I ever experienced! It's very hard to find contractors that commit to customer service. Crystal Exteriors has succeeded in that area on two projects for me.
Consumer from Washington, DC
Sep 07, 2021
Recommended
Excellent customer service and quality of installations.

...and 138 more consumer comments for Crystal Exteriors