Alexandria Hyundai & Genesis of Alexandria

Name: Alexandria Hyundai & Genesis of Alexandria
Address: 1707 Mount Vernon Ave, Alexandria, VA, 22301, US
Telephone: 703-535-6840
Rating: 0.5

1707 Mount Vernon Ave
Alexandria, VA 22301 703-535-6840

Checkbook's Top Rating
Quality	NO
Price	No Data

36 ratings
44% gave a "superior" overall rating
Compare 495 nearby auto repair shops
"The dealer is good -- but, new buildings are going up soon, so there is a backlog of cars to be repaired...."
Read More Comments

Prices for Alexandria Hyundai & Genesis of Alexandria

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Alexandria Hyundai & Genesis of Alexandria — 36 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Alexandria Hyundai & Genesis of Alexandria

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Genesis
Hyundai

Makes serviced under manufacturers' new-car warranties:

Genesis
Hyundai

Consumer Comments for Alexandria Hyundai & Genesis of Alexandria

Consumer from Arlington, VA
Oct 27, 2023

The dealer is good -- but, new buildings are going up soon, so there is a backlog of cars to be repaired. Took 2 months to get an appointment.

Consumer from Washington, DC
Jul 27, 2023

My auto has been in the shop since 11-26-22. The shop determined the engine had blown. For over 7 months of going back and forth with the Hyundai manufacturer the replacement engine was approved finally. The shop has been extremely lax, unreliable, and pretty complacent in updating and advising me on status. I now supposedly await after another auto engine replacement is completed. This has been an absolute debacle. Major service restructuring is imperative. This issue should have been resolved long ago.

Consumer from Washington, DC
Dec 01, 2021

Do not leave a message to schedule service as they will NEVER call you back. Hard to schedule an appointment as sometimes do not answer phone.

...and 5 more consumer comments for Alexandria Hyundai & Genesis of Alexandria

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.