Merchant's Tire & Auto Center

3125 Southgate Dr
Alexandria, VA 22306703-660-6646

Ratings

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Consumer Ratings for Merchant's Tire & Auto Center — 14 Ratings

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Advice on choice and use of products
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Consumer Comments for Merchant's Tire & Auto Center

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Consumer from Alexandria, VA
Dec 18, 2018
Not Recommended
This place is a joke. I called and ordered tires and set an appointment for two days later. I showed up at the proper time and they checked me in. Car was to be finished in an hour and a half. At that point I could see my car on the rack with no tires on it, so I assumed they were making progress. After two total hours had passed and I saw no progress I walked around to see what was happening. The guy who was out back smoking told me that my tires had just shown up. (Nobody ever told me my tires weren't there at the beginning) I said where and he had no answer. I went back to the front and saw the guy who checked me in just returning and getting out of his car. I told him the situation was unacceptable. I had been there for over two hours and my tires weren't even at the store. Nobody told me any of that and if I hadn't been proactive I would still be sitting there waiting. I told them to put my old tires back on the wheels and get me out of there. They did that and I left--the proper tires still weren't there when I left. I'll never set foot in another Merchants/NTB again.
Consumer from Alexandria, VA
Oct 30, 2018
Recommended
Consumer from Alexandria, VA
Jan 20, 2018
Recommended
Mostly all good place. Sometimes sketchy on when you can expect service to be complete. Don't always phone when ready, either. Need to call them and get status.

...and 11 more consumer comments for Merchant's Tire & Auto Center