Daou Home Improvement Services

14448 N Slope St
Centreville, VA 20120 703-627-7689

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Consumer Ratings for Daou Home Improvement Services — 1 Ratings

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Consumer Comments for Daou Home Improvement Services

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Consumer from Centreville, VA
Dec 10, 2022
Not Recommended
Started work when they said they would, and at the quoted price. Renovated bathroom and installed tile floor. Installers were not familiar with industry standards on installing tile and did not follow manufacturer's instructions for materials. This caused tiles to show movement and cracked grout shortly after installation. The company attempted to replace cracked grout with caulk, and gave an excuse that it was just settling, and it wouldn't happen again. They re-did tile floor. At one point, I spent a good 30-45 minutes going over manufacturer's instructions for installing underlayment with the owner of the company, and the manufacturer's instructions were still not followed by the installers, and had to be corrected. Part of a shower wall had to be re-done four times before it became acceptable. They were willing to correct the work, but I still question the quality based on what I was able to observe. They did the re-work under their warranty, but as time went on, became less and less responsive. For example, said they would call next week, but then not call. You could still get them to respond if you followed up, but it left the impression warranty work was not a priority, and the focus was getting Band-Aids in place so they could move on.