Ourisman Chantilly Toyota

4135 Auto Park Cir
Chantilly, VA 20151 703-378-2121

Ratings

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Consumer Ratings for Ourisman Chantilly Toyota — 46 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Ourisman Chantilly Toyota

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Consumer from OAKTON, VA
May 27, 2025
Not Recommended
I needed to buy a new Grand Highlander. I felt heavily pressured to speak to the Finance Department (even though I was paying cash). We were told that we would have to place a deposit on the car we wanted as it was in production, which was fine. We were given an ETA , which worked out well for us because we were going to be on vacation prior to the ETA. Car came in the day before we left for vacation. We were forced to take delivery that very day or else risk our car being sold to someone else. I was very annoyed. They refused to hold the car for us for a week. So we took delivery, much to our disappointment, as it screwed up our vacation preparation time.
Consumer from CENTREVILLE, VA
Oct 17, 2024
Recommended
Consumer from Columbia, MD
Jan 27, 2024
Not Recommended
When you lose trust in a mechanic, it’s like losing trust in a doctor. Ourisman upsells and recommends unnecessary repairs. Oil changes can cost hundreds if you listen to their advice. Not recommended.

...and 43 more consumer comments for Ourisman Chantilly Toyota