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Bill Page Toyota

2923 Annandale Rd
Falls Church, VA 22042 703-532-8800

Ratings

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Consumer Ratings for Bill Page Toyota — 63 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Bill Page Toyota

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Consumer from Fairfax, VA
Feb 08, 2024
Recommended
Purchased a used Sienna from them in August 2023. Very competitive price for the model and they had us out the door and in the new car within 2 hours which is spectacular for auto buying experience. Plus they listened to us and did not try to sell us extended warranty and other unneeded add ons.
Consumer from Falls Church, VA
Aug 02, 2023
Not Recommended
I purchased a 2022 Tundra truck in July 2022 from Bill Page Toyota in Falls Church, VA at a cost of over $68,000. It came with a dealer-installed hard tonneau cover (folding cover that provides secure storage in the truck bed). Toyota and the NHTSA on 3 Mar 2023 issued a safety recall stating that the tonneau cover could detach while driving and fly off, hitting a vehicle traveling behind. I took my Tundra to Bill Page Toyota, which sold me the truck, and on 11 Apr 2023 they removed the tonneau cover as directed by the recall. I was told to wait for a remedy to be issued. I patiently waited and called and visited Bill Page service department (walk-in) for status updates since no one had contacted me. I was told to wait for notification of a remedy to the recall. In June I called the Toyota headquarters "Customer Service Advocates" seeking help, and I suggested that if Toyota didn't have a recall "fix" for the tonneau cover that was removed and stored, they should install a replacement cover refund me the amount I paid for that accessory. Toyota Motors corporate office said that there was nothing they could do and that I should contact the dealership. I called Bill Page Toyota to ask for a replacement cover or a refund, and they told me that they were unable to do that and I should call Toyota corporate office or wait for the remedy to the recall. So again, I waited until today, 2 Aug 2023 when I called Toyota corporate and was transferred to three different Service Advocates before telling me that I should contact Bill Page Toyota for a replacement or refund. I purchased the Tundra to haul valuable tools and equipment in the truck bed, which I can no longer do. It's been FIVE months since the recall. Come on, people--it's a tonneau cover. It should be possible to eliminate the possibility of the tonneau cover flying off in traffic with a modification to install clamps, clips, or bolts. I've happily owned various Toyota cars and trucks continuously since 1998. The level of service by Toyota Motors and Bill Page Toyota dealership to resolve this simple recall issue has been totally unacceptable, as has their lack of communications with me, the customer.
Consumer from Falls Church, VA
May 11, 2023
Recommended

...and 59 more consumer comments for Bill Page Toyota

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